Jose Franco

Jose Franco is an Open-source Real Time Communications enthusiast. He is keen on everything related to RTC in general. Founder and CTO of iKono Telecomunicaciones, a company based in Colombia with over ten years experience devoted to providing Corporate Communications and Contact Center solutions using open source alternatives.

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Using Matrix as chat framework in contact centers
Jose Franco

Given the versatility of the Matrix protocol, as well as the great offer in terms of servers, clients, SDKs, but mainly the variety of bridges, it is possible to take advantage of the Matrix ecosystem to build contact center solutions.