Using Matrix as chat framework in contact centers
2022-08-27, 11:00–11:30 (Europe/Berlin), downsite

Given the versatility of the Matrix protocol, as well as the great offer in terms of servers, clients, SDKs, but mainly the variety of bridges, it is possible to take advantage of the Matrix ecosystem to build contact center solutions.

In this talk, we want to share our experience delivering Matrix-based contact center solutions, the goals we've achieved, the problems we've faced, and the next challenges on this journey.

Jose Franco is an Open-source Real Time Communications enthusiast. He is keen on everything related to RTC in general. Founder and CTO of iKono Telecomunicaciones, a company based in Colombia with over ten years experience devoted to providing Corporate Communications and Contact Center solutions using open source alternatives.